This article will assist with:
- understanding the evidence behind super-highway counselling
- understanding the pros and cons of super-highway counselling
- applying a considered approach to its use
What are the benefits and disadvantages of super-highway counselling?
Already numerous studies have suggested that the super-highway counselling, when combined with Cognitive Behaviour Therapy, can be used effectively in a variety of clinical issues.7, 12, 13
Super-highway counselling refers to counselling services through the internet and includes, for example, emails, chat rooms and web cameras. This type of counselling goes by so many names such as
super-highway counselling, cyberspace counselling, e-therapy, e-counselling and tele-counselling.8
There is increasing debate about the effectiveness of this form of counselling in comparison to traditional counselling. To balance this debate, this post looks at some of the benefits and disadvantages of super-highway counselling.
Variant ways to communicate
Disadvantages of super-highway counselling
While on one hand, the benefits of super-highway counselling have been considered3, super-highway counselling has also been criticised in terms of its absence of verbal and nonverbal cues, difficulties in maintaining confidentiality and security, overall effectiveness, technological difficulties and in its limits of being able to guarantee the therapists credibility.
Absence of verbal and nonverbal cues
Confidentiality and security
London tube drivers are the largest single group of staff that receives counselling in 2015/2016. In the last two years 91 drivers have asked for counselling owing to a person under the train incidents. This is part of the 600 sucide attempts on the Londin Underground railway since 2003.
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