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Why is super-highway counselling fast becoming popular?

Super-highway Counselling

Super-highway Counselling Internet delivered therapy or

super-highway counselling

Super-Highway counselling is fast becoming a popular model for support for young people, with key national services such as Lifeline, Kids Helpline, Suicide Call Back Service and Headspace adding online counselling to their service provision. Find out more about the evidence behind the benefits and the potential disadvantages of online counselling.

This article will assist with:


super-highway counselling by Skype

What are the benefits and disadvantages of super-highway counselling?


Already numerous studies have suggested that the super-highway counselling, when combined with Cognitive Behaviour Therapy, can be used effectively in a variety of clinical issues.7, 12, 13

Super-highway counselling refers to counselling services through the internet and includes, for example, emails, chat rooms and web cameras. This type of counselling goes by so many names such as

super-highway counselling, cyberspace counselling, e-therapy, e-counselling and tele-counselling.8

There is increasing debate about the effectiveness of this form of counselling in comparison to traditional counselling. To balance this debate, this post looks at some of the benefits and disadvantages of super-highway counselling.

Benefits Include

  1. Accessibility

  2. Convenience

  3. Affordability

  4. Social Stigma

  5. Anonymity

  6. Variant ways to communicate


Disadvantages of super-highway counselling

While on one hand, the benefits of super-highway counselling have been considered3, super-highway counselling has also been criticised in terms of its absence of verbal and nonverbal cues, difficulties in maintaining confidentiality and security, overall effectiveness, technological difficulties and in its limits of being able to guarantee the therapists credibility.

  1. Absence of verbal and nonverbal cues

  2. Confidentiality and security

  3. Effectiveness

  4. Technological Difficulties

  5. Therapist Credibility

  6. Ethical issues


London tube drivers are the largest single group of staff that receives counselling in 2015/2016. In the last two years 91 drivers have asked for counselling owing to a person under the train incidents. This is part of the 600 sucide attempts on the Londin Underground railway since 2003.

Stress was the main reason employees sought counselling, with 450 cases. In second place was anxiety (232) followed by depression on 200. Relationships, anger management and harassment were also among the factors.
Staff have access to a telephone helpline provided by an external company as well as in-house face to face counselling and super-highway counselling available to teach stress reduction techniques. Counselling is a safe and cost effective way of helping people whether in a counselling, therapy room or in their own home, who may be suffering from stress, depression, bereavement or other issues – getting them back to work and in many cases preventing future absence.

To read the full benefits and disadvantages please click on

Benefits of super-highway counselling


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